Shipment and returns

All our parcels are handled by Hexspoor E-Fulfilment and Foam offices in case of limited prints. Hexspoor E-Fulfilment specializes in worldwide shipping. Once your order reaches the destination country, the parcel will be handled by the national postal service. Most of the parcels shipped by the Foam Online Shop need to be signed for upon delivery.

 For shipping within the Netherlands Hexspoor will use PostNL. After receiving an order confirmation you can expect your parcel to be delivered within 1 to 7 working days.
 For shipping to Europe, the USA and Canada we use UPS, a very safe an fast shipping option. After receiving a shipping confirmation your parcel will be delivered in 5 to 12 working days.
 Every other country worldwide can expect to receive their parcel within 10 to 22 working days.


When shipping outside the EU, 21% (or 6% for books) VAT will be deducted from your order total during check out. All prices shown, even shipping costs, include VAT. Please be aware that both the invoice address and the shipping address need to be outside the EU.


Please note: these delivery estimates do not include time needed for the customs department of your country. This process may take up to 4 business days.

DESTINATION

SHIPPING METHOD

SHIPPING TIME ESTIMATE

Netherlands

PostNL

2 to 7 working days

Europe, USA and Canada

UPS

5 to 12 working days

Rest of the world

TNT Express

10 to 22 working days








EXCHANGE & WARRANTY
If for any reason you are unhappy with any or all of the goods received please contact our customer service. You can return your order to Foam for an exchange or refund when the order is returned to the Foam Online Shop within 14 working days from the day after you receive the goods. The costs for returning the item(s) to us will be at your expense. We recommend that you use registered post or recorded delivery when returning goods. The parcel is your responsibility untill it reaches our warehouse.

Foam Online Shop shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible then we will credit the order amount to your method of payment within 30 days. 
If you are returning your order we will refund you the order amount excluding shipping costs.

RETURN ADDRESS

Foam Fotografiemuseum Amsterdam
Attn. Online Shop
Keizersgracht 609
1017 DS Amsterdam
The Netherlands