All our parcels are handled by Hexspoor E-Fulfilment and the Foam Editions office in case of limited prints. Hexspoor E-Fulfilment specializes in worldwide shipping. Once your order reaches the destination country, the parcel will be handled by the national postal service. Most of the parcels shipped by the Foam Online Shop need to be signed for upon delivery.
• For shipping within the Netherlands we will use PostNL. After receiving an order confirmation you can expect your parcel to be delivered within 3 to 7 working days.
• For shipping to Europe we use PostNL, FedEx or DHL, depending on the print, parcel and/or country. These are all safe and fast shipping options. After receiving a shipping confirmation your parcel will be delivered in 5 to 12 working days.
• Every other country worldwide can expect to receive their parcel within 10 to 22 working days.
• For Editions, sometimes a print is not in stock and has to be printed. If this is the case, the customer will be notified with an indication of the delivery time.
When shipping outside the EU, 21% (or 6% for books) VAT will be deducted from your order total during check out. All prices shown, even shipping costs, include VAT. Please be aware that both the invoice address and the shipping address need to be outside the EU.
Please note: these delivery estimates do not include time needed for the customs department of your country. This process may take up to 4 business days.
|
DESTINATION |
SHIPPING METHOD |
SHIPPING TIME ESTIMATE |
|
Netherlands |
PostNL |
2 to 7 working days |
|
Europe, USA and Canada |
PostNL / FedEx / DHL |
5 to 12 working days |
|
Rest of the world |
FedEx |
10 to 22 working days |
EXCHANGE & WARRANTY
If for any reason you are unhappy with any or all of the goods received please contact our customer service ([email protected]). You can return your order to Foam for an exchange or refund when the order is returned to the Foam Online Shop within 14 working days from the day after you receive the goods. The costs for returning the item(s) to us will be at your expense. We recommend that you use registered post or recorded delivery when returning goods. The parcel is your responsibility untill it reaches our warehouse.
Foam Online Shop shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible then we will credit the order amount to your method of payment within 30 days.
If you are returning your order we will refund you the order amount excluding shipping costs.
RETURN ADDRESS
Hexspoor
t.a.v. Foam Fotografiemuseum Amsterdam
Van Salmstraat 54
5281 RS Boxtel
the Netherlands